Once your order has shipped, you will receive your Shipping Confirmation by email and it will include the tracking # for your order.
Once an order is placed it cannot be modified as orders are typically processed and shipped very quickly. However, if you have made a mistake on your order we encourage you to contact our Customer Care team as quickly as possible during our business hours (8:30AM-5:00PM EST) by email at firstname.lastname@example.org by phone at 1-877-484-8437 ext 1.
Online orders over $100 receive the choice of 1 deluxe sample. Orders over $350 receive the choice of 2 deluxe samples. If your order is over $600 you get the choice of 3 deluxe samples.
Simply click here to access the account login page and then click “Forgot my password”
For all shipping options and rates click here.
All orders are shipped directly to your address of choice. In person pickups are not available.
Our Customer Care team can help you with your questions. Please feel free to contact us at any time during our business hours (8:30AM-5:00PM EST) by email a email@example.com or by phone at 1-877-484-8437 ext 1.
Yes, you can place your order over the phone. Please contact our Customer Care team during business hours (8:30AM-5:00PM EST) by phone at 1-877-484-8437 ext 1.
If you reach our voicemail, please leave a message and Customer Care team will return your call within 24 hours or the next business day.
To best serve you please have the following information ready for us:
Your credit card information (Visa, MasterCard, American Express or Discover).The names of the products you wish to order. If you need help choosing your products, our dedicated Customer Care team can help you select the most suitable solutions for your skincare needs.Your shipping address.
All telephone orders will be processed through our secure payment gateway at the time of purchase. We do not keep your credit card information on file.
Yes, we do accept returns. For all information on returns please click here.
At Vivier, we love animals and most of us are pet owners. We do not test our products or ingredients on animals. We use the highest pharmaceutical-grade quality ingredients and patented skin care technology to deliver the most visible results for your skin.
Most of our products are Vegan and do not contain any animal derivatives. You may verify an individual product’s Vegan status directly on the product page.
Yes, some Vivier skin care solutions contain parabens. Parabens are the most widely used and effective preservatives approved by Health Canada and the FDA for cosmetics and pharmaceutical drug products. Parabens continue to be fully regulated and recognized as GRAS (Generally Recognized as Safe) by Health Canada and the FDA. Vivier uses pharmaceutical grade ingredients.
Vivier skin care solutions are not tested on pregnant or nursing women. We recommend consulting your physician. Our ingredients are available directly on our website.
With any allergy concern, we recommend verifying all ingredients with your physician or allergy specialist before use. Our ingredients are available directly on our website.
The ingredients used in Vivier skin care solutions are plant-based, naturally derived or synthetic ingredients that are pharmaceutical-grade and highly purified. Each ingredient in the formulation is carefully selected by a pharmacist in the development process to deliver the most visible results while meeting the highest quality and safety standards approved by Health Canada and the FDA. Our ingredients are available directly on our website.
All active and non-active ingredients are available directly on our website. The percentages of active ingredients are listed.
Most of our skin care solutions are fragrance-free. You will find the fragrance-free icon listed on the individual product pages.
For cosmetic products, it is recommended they are used within 6 months after opening.
For drug products with Drug Identification Number (DIN) or Natural Product Number (NPN), the expiration date will be indicated on the outer box and inside container.
L-Ascorbic Acid USP (pure Vitamin C), the key ingredient found in Vivier’s USP Vitamin C serums, will tend to change to a light yellow color with time. This change in color is natural and will not significantly alter the product’s effectiveness. Once opened, the serums are recommended to be used within 6 months.
We recommend the following steps:
1. Prepare (Cleanse & Tone)
2. Target (Eye Contour, Serum, Speciality Product & Exfoliant)
4. Protect (AM only)
With regular use and applied as directed, results can be seen in as little as 4 weeks. Results may vary.
Our packaging that is recyclable is identified with the recycling symbol on the containers.
All our skin care solutions are packaged in boxes that are made from certified sustainable forestry initiative (SFI) sources sfiprogram.org.
We would recommend visiting a clinic in your area to have your skin assessed by a skin care professional. You may consult our Find a clinic section directly on our website to find locations in your area. Many clinics offer samples & testers; they will assist in selecting the best Vivier skin care solutions for your needs and for best results.
You can refer to the Find a Clinic section of our website to find a location in your area. We recommend calling the clinic ahead of time to verify availability of the Vivier skin care solutions of interest. For additional information, you can also email us at firstname.lastname@example.org or contact our Customer Care team at 1-877-484-8437 ext. 1. It will be our pleasure to serve you.